FAQ: Invisible Sun – Return to the Actuality
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I purchase add-ons, such as an extra copy of the Key or a Vislae Kit?

In the Kickstarter pledge page, choose “Make a pledge without a reward.” Set your pledge amount to the total cost of the add-ons you want. Complete your pledge in the Kickstarter interface. About two weeks after the campaign closes on November 16, we’ll email you with a link to the BackerKit for this project. In BackerKit you’ll tell us what items those funds were for. (You’ll also be able to add to your pledge amount and select other rewards.)

Last updated: October 23, 2018 08:12

What do I get if I backed the previous Kickstarter?

If you backed the original Kickstarter, thanks for helping make Invisible Sun a reality! As a thank you, if this campaign funds, you’ll get a free copy of the adventure We Begin at the End, which was specially designed to be easy for new Invisible Sun GMs to introduce the game to their players. It’s possible there will be some stretch goals in this campaign that will extend to you as well. You don’t have to do anything at all to receive these things—you’ll automatically get them. But this campaign offers some items that you might have missed in the original campaign, so perhaps there’s something of interest to you here. Even if that’s not the case, of course, helping to spread the word will make it more likely the campaign will fund and reach stretch goals that get you free stuff!

Last updated: October 23, 2018 08:12

What sizes are available for the Invisible Sun T-shirt add-on?

Men's S, M, L, 1XL, 2XL, 3XL Women's S, M, L, 1XL, 2XL

Last updated: November 01, 2018 20:06

Kickstarter Reward Fulfillment

MCG fulfills Kickstarter rewards through the MCG Shop, which puts the backer in charge of redeeming them. We will notify you by email when it is time to redeem a reward. And then, you will log onto your account* on the MCG Shop, go to your Coupons page, and you’ll see coupon code(s) that make your reward(s) free on the MCG Shop. You then decide when to redeem your rewards, and--if your rewards include physical products--to what address to have them shipped. You may delay redemption of your rewards to bundle them together into one shipment to save on shipping costs. We guarantee a print product will be in stock for you as one of your rewards for up to one year after the product's release date. *Your account on the MCG Shop: If you don’t already have an account on the MCG Shop, it’s easy to make one. Go to the MCG Shop, hover your mouse over the word Store in the upper menu, click MY ACCOUNT when you see the drop-down menu appear, and enter your registration information on the next page. Be sure to create your account using the email address you provided to us in BackerKit.

Last updated: December 03, 2018 15:40

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: July 2019

Estimated fulfillment dates: The Directed Campaign: Available when BackerKit closes // Book M: January 2019 // Secrets of Silent Streets: February 2019 // Teratology: April 2019 // Invisible Sun: Black Cube (copy of the game): July 2019 // The Threshold: Fall 2019 // The Nightside: Fall 2019 // Enchiridion of the Path: Early 2020 // The Art of Invisible Sun 2: Early 2020

Last Updated At: 12/03/18
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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